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Q: Which carriers do you audit?
A: UPS, FedEx and DHL.
Q: What is the actual rate of late shipments? We don’t seem to have many customer complaints due to late packages, so why should we use an audit service for recovery?
A: The percentage ranges from 2-10% of packages shipped which are delivered late. You may not hear from the customers because in many cases they just give up or blame the carrier - but the end result is that the package did not arrive on time. These refunds can add up to offset your transportation costs and serve as a check on your carriers.
Q: What do we need to set up to start the service?
A: You need to send us the package data weekly which takes only a few minutes. Our group will supply the simple instructions on how to forward the invoice data files.
Q: How much does it cost?
A: The only cost are a percentage of the actual net refunds you receive by the carrier – there are no set up fees, monthly fees, or front costs!
Q: Which service types are guaranteed by the carriers. Is ground service guaranteed?
A: Not only are the express services types guaranteed, but commercial and residential ground service is as well.
Q: Do you only audit outbound shipments or do you audit inbound packages as well?
A: We provide audit services on both inbound and outbound shipments, and you only need to be able to supply the carrier invoice file that includes inbound packages on a weekly basis.
Q: How much will we save by using Overland Parcel Recovery Service?
A: The of recovery is 2-10% of your shipping bill, but this depends on several factors such as: package costs, service types, and destination. Shipping volume also plays a role in the accuracy of the carriers.
Q: What makes Overland Parcel Recovery Service better from other freight auditors?
A: We audit all of the major parcel carriers UPS, FedEx and DHL. We then submit all Guaranteed Service Refunds and invoice credits to the carrier. Overland Parcel Recovery Service is focused in the parcel delivery industry and only on audit services. We don’t want to tell you how to run your business or to try to negotiate rates like most of the other services. Our focus is to get your money back and share in the savings - it’s just that simple!
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